11 trends that matter for 2011

Published in The Sun on 14th December 2010

THE first decade of the new millennium has run its course and we have never seen so many applications and devices emerging from every corner imaginable. Below, I have compiled 11 web trends that in my opinion will matter most in 2011.
1. Smartphones

Currently, the top three players in this ultra-competitive sphere of business are Android by Google, iPhone by Apple and Blackberry by RIM. By Gartner’s latest statistics, Android is taking the lead in terms of fastest growth rate, currently owning 25% global smartphone market share, followed by Apple at 17% and RIM at 15% respectively. Smartphone sales are expected to surpass PC sales in 2012, and IDC expects the overall smartphone market to further expand by 24.5% in 2011 at over 330 million units of global sales.

 

2. Tablets

Tablets have been around for many years, dating back to the 90s. Only with the advent of iPad from Apple in 2010, tablets started to take on its own explosive growth chart with more than a dozen of other manufacturers following suit. Nevertheless, Apple still holds a dominant 95% market share, leaving a paltry 5% for everyone else. Apple is set to sell seven million units in 2010 and various sources quoting 20-40 million units for 2011. In the real world, we already see many urban youngsters browsing the web with their iPads at local Starbucks. And it’s still less than a year since it was introduced.

 

3. Social media

Unless you have been on a permanent vacation on Pulau Redang, this one is obvious. With Facebook targetting one billion users in size and Zynga, the world’s largest social gaming platform exceeding the market cap of Electronic Arts, our social momentum warps forward at light speed. Too many people I know have jumped on the bandwagon; even the earlier skeptics have embraced the if-you-can’t-beat-them-join-them attitude. We’ll see more grandpas facebooking with their grandkids in 2011.

 

4. Cloud computing

For the past few years, we have really seen cloud computing taking shape in a major way, but mostly in the realm of the consumers. Emails, instant chats, social tools, productivity tools and more have advanced meaningfully. Moving forward we can expect to see the business world taking all the lessons they have learned and applying innovations to the enterprise fronts. Salesforce.com and Amazon.com are two major forces to be reckoned with in 2011.

5. Location-based services (LBS)

 

LBS has had its fair share of experiment and it’s going mainstream. With GPS becoming an ubiquitous feature in all new smartphones and service providers in the midst of gradual evolution from circuit-switched to IP-based packet-switched infrastructures, LBS is set to unveil its potential in 2011. Companies like Foursquare and Gowalla have proven business concepts with millions of users, and I believe we are only seeing the tip of the iceberg to how LBS can eventually be woven into our daily lives.

6. Group buying

 

Online shopping has taken a fresh approach too. Groupon.com was founded in 2008 and less than a year later it was valued at over US$1 billion. Thousands of group buying sites have mushroomed in almost every developed and developing country globally, and in Southeast Asia, the velocity is rapidly on the rise. There have been reports that collective buying power is a recession proof business as it ropes in both social effects and economic values to consumers.

7. Sites connecting to Facebook via Facebook Connect

 

In 2008, Facebook Connect was launched and coupled with Facebook’s already burgeoning user population, it has grown to become one of the most efficient platform to migrate data from any website back to Facebook’s environment. This disruptive tool essentially promotes a single login mechanism for any website opting to allow users login with their Facebook account. With a single click, a user can ‘like’ any content on the web and automatically have this information shared on his Facebook account, visible to all his friends in his network.

8. Decline in standard emails and innovation in instant messaging

 

Despite popular belief (including mine) that email is here to stay, its usage has been declining in the past few years. I was not aware of that until recently, after Facebook’s Mark Zuckerberg talked about the subject at Web2.0 Summit. The reason behind is that people are finding emails too formal and inconvenient compared to instant messages and social media messaging platform. With emails, one has to fill in the subject line and the recipient’s email address, whereas in social networks, it is much more informal and straightforward. This means the Internet is moving towards real-time (or almost) communications in the year to come.

9. Demand for relevant audiences – online advertising entering golden age

 

This works in favour of Facebook, but not Google. In the past, Google has monopolised the online advertising market simply because they could present relevant ads to visitors according to their entered keywords. They have a serious contender now. Facebook not only has pulled in more than US$1 billion in ad revenues, they are able to help advertisers target their audience with an accuracy that is unprecedented. Facebook’s secret weapon is user profiles, and these are located in a closed system, leaving Googlebots completely out of their walled-garden.

10. Rich media consumption

 

We are already watching more videos online now. In fact, some of us do it on a daily basis already. With the improvement of bandwidth, we are surely going into the video-streaming era. HD videos may not be the most popular streamed broadband video in 2011 yet, but standard definition video streaming should be seen almost everywhere. Let’s hope our telcos will keep up with their infrastructure upgrades.

11. Innovations and entrepreneurship

This is perhaps the one trend I most look forward to seeing. In the past we have in overall lagged Silicon Valley by about one to two years, and in 2010 we have seen more activities in the IT scene locally. As it reaches a certain tipping point, it could become part of a local culture and we will witness significantly increased innovations and entrepreneurial leaderships taking place. Year 2011 will certainly be a busy year for all local technopreneurs in all of the categories mentioned above.

 


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A Vision for a Sustainable Penang

Published in Ho Chin Soon’s Book 3 – November 2010
When Ho Chin Soon, a friend of mine and the author of this book, commented on one of my Facebook postings in August 2010 and suggested that we meet up in his KL office, I didn’t know what to expect. After I came back from my overseas trip, we did meet up the following week. He explained his book-writing agenda with a ton of passion to me and asked if I would become one of his contributors for his third book on Penang, Putrajaya and Cyberjaya. Having read his first book and inspired by what he was sharing with me, I immediately agreed.

So I started thinking about the beautiful island I was born and raised in. There’s tremendous recollection of how it has evolved over the past 20 years. Penang is such a beauty and this rare jewel absolutely deserves to be better nurtured and given a roadmap towards sustainability. Sustainable development is a subject dear to my heart so I decided to write about it.

Penang, affectionately known as “The Pearl of the Orient”, has lost much of its luster over the past two decades. Many Penangites can testify to that, albeit hesitantly due to their love for the once-magnificent place. It’s a difficult blend of emotions to grasp I suppose, as you would naturally want to speak of the best things about your hometown.

Our state government can do more to inspire its 1.6 million local residents and the 28 million Malaysians. Of course, we have witnessed that other than cleaning up the rivers, giving RM100 to senior citizens and some belt-tightening measures announced by the Chief Minister upon taking over in 2008, the state government has also been busy allocating time to deal with other matters. For instance, matters related to the past administration as well as critics who have the unusual ability to slam at almost anybody without much constructive outcome. Being competent, accountable and transparent in many’s opinion are supposedly the default qualities a good government should possess, but being a great government is another story that most of us actually want. There has to be a refreshing medium-to-long-term vision to drive Penang from good to great.

I attended the Penang International Property Conference 2010 at PISA recently and our CM, YAB Lim Guan Eng, delivered just that. A refreshing vision to drive Penang to greater heights. The following is a brief excerpt of what he talked about in my own words.

CM’s Plan Towards an “International City”

Penang is set to become the choice destination for investors, employers and inhabitants. To become an international city, we need to adopt international practices. Our government is a people-centric government that acts as a platform to enable skills, knowledge and expertise to be developed. State administration also embraces strategies that will help to enrich and empower its people. Freedom of expression is also being promoted.

The CM emphasized that Penang’s key asset is human capital, to which I cannot agree more. Penang has a critical brain drain issue that has to be addressed with the amount of attention it deserves. Moving forward it should not only be good for expats, but has to also offer an ideal living environment for the younger generation to pursue excellence and have a relaxing lifestyle. I will discuss separately Penang’s brain drain issue later.

In our pursuit to attain the “International City” status, we should not compare ourselves to Singapore or Hong Kong. Penang has a plethora of unique selling points that if taken together, are not easy for others to beat. Penang’s diversity of offerings – beach, food, heritage and hospitality are all excellent value propositions that once appreciated as a whole, will distinctively differentiate it from other cities. The fact that Penang has been voted as the 8th most livable city in Asia (on par with Kuala Lumpur) recently can testify to this. In addition, the World Heritage City award Penang received in July 2008 sent a message to the world that Penang truly is a heritage jewel waiting to be explored. According to Dr Ng Yen Yen, our Minister of Tourism, a 40% hike in international tourist arrival was observed in the beginning of the year as a result of the heritage award.

The CM cited that the 21st century is going to be a century of cities. He linked his observation to United Nations’ projection that by year 2050, 70% of world population will be residing in cities. That’s 7 billion people living in cities! Penang will need to become an “intelligent city” that excel across five major categories as defined by the CM. These are human, collective, digital, integrity and institutional intelligence. For instance, the brain drain problem Penang has is largely caused by flawed institutional intelligence. If you’re a big fish, you need to go to a bigger pond. On digital intelligence, the state is in the midst of implementing Free WiFi in Penang and is also working to prepare for 4G implementation in the near future.

In order for Penang to continue to excel and tackle the issues of sustainability, we must achieve a number of pre-requisites first: (i) Adequate infrastructure (ii) Security and (iii) Cleanliness. On security, the CM said that being a safe city is not good enough, but to have its inhabitants feel safe living in the city should be our target. The state administration also adopts good practices to advocate equal opportunity, democracy fairness, security and peace.

On the green front, Penang has positioned itself as the first green state in Malaysia. Green initiatives carried out in the last twelve months include the successful plastic bag ban campaign and giving incentives to developers who undertake projects that comply with the Green Building Index (GBI), which was launched last year. In its effort to promote sustainability and the green agenda for the next generation, the CM also commented that regulation and policy framework play an important role. For example, harnessing solar energy is presently not an affordable program to the masses. There has to be more incentives to ensure mass adoption. Defining the right feed-in tariff and justification that cost of energy is high enough are among the important considerations here.

A Glance at Global Green Cities

Recently I made a trip to Brisbane, and it was very invigorating to see the Queensland government promoting the state as the first solar state in Australia. The campaign is dubbed “Do the bright thing” and thus far has received AU$151 million (approximately RM450 million) in budget allocation. The objective is to build Australia’s solar industry and double its use of solar energy from 2011-2015. This makes it the largest solar project in the southern hemisphere.

Before I discuss further on Penang, I would like to share a number of green cities mentioned in the list “15 Green Cities” published by a US magazine “Grist” in 2007. These role-models serve not just as great inspirations, but also as practical case studies for ambitious mayors around the world in our global pursuit for sustainable development.

Curitiba, Brazil
This is one of the most revered urban designs globally. Having more than 75% of its population using its public transportation system and using a flock of sheep to trim its lawns, this 3.2-million-population city has become a model for other metropolises. Curitiba is also very green – allocating a whopping 580 sf of green lung space in the city per inhabitant.

Vancouver, Canada
As one of the greenest and most livable cities in the world, Vancouver’s green accomplishments are nothing to scoff at. The city draws 90% of its power from hydroelectric sources and is now charting a course to use wind, solar, wave and tidal energy to significantly reduce its fossil fuel use. Vancouver also boasts 200 parks in the metro area, on top of over 18 miles of waterfront. To top it off, the city has developed a 100-year plan as its sustainability blueprint. Talk about forward thinking.

London, United Kingdom
Mayor Ken Livingston announced a “Climate Change Action Plan” in 2007 to cut 60% of carbon emissions within 18 years and reward residents who make their homes more energy efficient. The city has also set stiff taxes on private fossil-fuel vehicles to reduce congestion in central areas, while letting electric vehicles and hybrids off scot-free.

San Francisco, United States
This is a city that leads in the pursuit of green buildings, with 70% of its projects meeting the US Green Building Council’s LEED certification criteria. The city planning has also included over 17% of space as parks and green space. Every day, more than 50% of its residents take the public transport, resulting in a much cleaner air quality in the city. Also, the city’s voters approved a US$100 million bond initiative to finance solar panels, energy efficiency and wind turbines for public facilities. Can they be any more serious about going green?

Barcelona, Spain
Being one of the most pedestrian-friendly cities in the world (37% of all trips are taken on foot), Barcelona also heavily promotes the use of solar power, district heating and green buildings. Its “Urban Regeneration Plan” has dramatically reduced the gap between the rich and the poor and executed innovative communications program to bring its burgeoning migrant community into the mainstream, demonstrating a holistic view of sustainability.

Bangkok, Thailand
In the past, the capital city of Thailand is perhaps one of the most unlikeliest cities to be associated with the green agenda. No more. Mayor Apirak Kosayodhin announced in 2007 to cut 15% of total carbon emissions from 2008 to 2012. He released a draft action plan containing both soft and harsh measures such as planting trees, retro-fitting buildings with more energy efficient lighting and cooling systems, promoting carpools, renewable energy and mass transit systems and preventing vehicles without passengers to enter traffic congestion areas.

Give Batu Kawan a Chance to Shine

Back at home, we have a piece of greenfield measuring over 6,000 acres in Batu Kawan. This is the place where our RM3 billion bridge will link to, from Batu Maung on the island in year 2013. This is one flat, white canvas where the state has the freedom to craft a masterplan and bring in business partners both local and abroad. Unfortunately, no one from either the previous or the current administration has taken the task seriously and communicated a clear vision for Batu Kawan to Penangites. The name ‘Batu Kawan’ only surfaces if you search Google for information on Penang Turf Club relocation or the second bridge. Information on what the state intends to do with Batu Kawan before the construction of the second bridge is completed, is totally lacking. I can only imagine without a clear vision in place, it will add to the difficulty of securing investors to bring in the much-needed funds. If you drive over now and exit at the Bukit Tambun toll, you will immediately see a run-down stadium (that’s the Penang state stadium by the way) and some projects which seem to have been carried out without having taken a long-term view of integrated planning. How Batu Kawan will evolve in the next five to ten years, remains a mystery for now.

This is Penang’s moment to build a name and perhaps add itself to the list above. Batu Kawan is a gem waiting to be polished. Heritage preservation can go hand-in-hand with sustainable development. With excellent connectivity to the burgeoning Butterworth and Bukit Mertajam townships and a 20-minute direct link to the island, it certainly has a geographical advantage to build a greater Penang. Having a large tract of flat greenfield, the area yearns for its character to be defined from scratch – something Penang island cannot fully provide due to various legacy issues. Planned green-rated development utilizing solar energy, a special municipality setting examples in modern governance, pedestrian-friendly sidewalks with jogging tracks and cycling lanes are just a start. Designing ample parks and green lungs that make every inhabitant proud. Contemporary city-living that blends into an integrated bustling commercial hub complete with state-of-the-art MICE facilities, surrounded by internationally renowned hotels and shopping malls. Well designated commercial and industrial districts that house tenants with higher income white-collars and executives. People living in harmony enjoying better lifestyles in a clean city with a low crime rate.

This is not a far-fetched dream. But we’ve got to start somewhere, and someone has to take the lead.

Penang Leading the Green Agenda

Nevertheless, the state has carried out a number of green initiatives recently. In May 2010, Penang Government announced the “Cleaner Greener Penang” initiative. The year-long initiative seeks to improve the quality of life, create a greener public realm for Penangites and address cleanliness issues which have plagued the state for a long time. The CM described the campaign’s goal as a “battle of mindsets” that could only be won with support from all quarters. That was a breath of fresh air for all of us, really. A bold initiative by the state that has the potential to redefine Penang ten to twenty years from now.

It’s not the first time Penang state government has spoken green. In a bid to become the country’s first green state, Penang banned plastic bags on every Monday starting in July 2009 and the RM0.20 fee imposed was pooled and channeled to the state’s “Partners Against Poverty” fund. According to Lim Guan Eng’s press statement on 27 November 2009, the fund collected over RM21,000 during its first four months. The campaign proved so successful by January 2010 it was extended to three days a week. The statement also mentioned that with the “No Plastic Mondays” campaign, Penangites used one million less plastic bags every four months. With the implementation of the three-day ban, it is estimated that Penang produces nine million less plastic bags every year!

Green, in today’s context, is no longer just about rescuing the world. It has become knitted to our lifestyle and is gradually being embedded into our culture. I hear it from my mom, my friends and corporate leaders. Everyone is talking about it, from both personal and professional sides of our lives. Even the auntie at the nasi lemak stall where I buy my breakfast from every week told me not to use plastic bags (it’s not a healthy eating habit, but I’m a true Malaysian and that’s my personal indulgence).

Going From Good to Great

It’s time for Penang to move up the value chain. Do more of the high-value knowledge industries and less of the labour-intensive mass production lines. No longer can we continue to compete in the name of affordable labour and leave our young professionals seeking better-paying jobs in foreign countries. We need to bring them home to build economic value and reinvesting it to attain a high-income nation status. We need an enabling platform – and that’s where we have previously failed. Innovation is where the value is going to be. If we agree that people are generally willing to pay for quality goods and services, we need to be serious about delivering first-class quality goods and services now.

As manufacturing makes up 40% of Penang’s GDP, its role here is rather pivotal to help increase our average incomes. How can we better market the Bayan Lepas FTZ and Kulim High-tech Park? How should we innovate in terms of an economic package to bring in high-value employers? What project should be given more commitment to address Penang’s long-standing infrastructure inadequacy? Which regulatory framework should we optimize so other than having ambitious ‘hardware’ strategies, we also complement our pursuit for sustainability with matching ‘software’ strategies? The current administration has communicated a great vision and I hope they will execute it well in the years to come.

We have to make tertiary education more accessible and affordable to everybody. Yes, I know education is a federal responsibility, and I hope they are reading this. We must understand that, to achieve RM48,000 income per person and 6% growth of GDP through 2020 – this can only happen if every rakyat is equipped with solid education and language skills. Most information the government disseminated thus far has emphasized only on infrastructure. We have heard almost nothing on incorporating education as one of the drivers for ETP. Someone must start to establish better quality of education system now. Every bit of effort made to improve our education quality will eventually result in multiples of return back to the country. And our grandkids will thank us for it.

Pursuing sustainable growth requires a stubbornness to take a long-term view. Efforts that we put in today may only yield significant positive outcome for our next generation. But they will look back and record in Malaysian history what a bold transformation we have undertaken to achieve sustainable living for the next generations.

Penang has what it takes to make a difference. If there’s a best time to start committing to sustainable development, it is now.

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Our Mobile Digital Lifestyle

Published in The Sun – 9 November 2010

In my previous articles, I discussed social media, privacy and cloud computing. Moving forward there is another important piece of the puzzle we need to bring in to form a larger picture of our modern digital lifestyle: smartphones.

The term “smartphone” is no stranger to anyone today. In fact, it has been around for more than a decade, dating back as early as mid-90s. Back then, large phone companies were already trying to merge the functionality of a phone and a Personal Digital Assistant, more commonly known as a PDA.

Ten years ago, when PDAs started to appear in some niche groups of tech-savvy population, their features were still quite unsophisticated. Appointments, contacts, note-taking and perhaps ability to handle basic multimedia files were the norm. Compare that to today’s Blackberries and HTC, and you will quickly realise they are a world apart. You can send and receive emails, create discussion groups, connect to social networks, play highly interactive games and make use of countless productivity applications for both work and business. Today, it is not uncommon to see a slim gadget packed with a high-level operating system with the power to crunch loads of intensive data and run virtually any application you can imagine.

Smartphones are able to organise your contacts and daily schedules just like a personal secretary. It reminds you of your upcoming meetings and allows you to read and reply your emails on the go. Surfing the web on a smartphone is finally something humans can do without much trouble now. The same experience on a smartphone a decade ago was at best less than poor.

Today, convergence of technologies brings your music player, phone, camera and communication device all into a single device. All photos, messages and contacts are synced wirelessly to the cloud every minute, creating an immediate backup to all of your vital information. Needless to say, with such a high dependency on technology we have in our digital lifestyles, mobile usage is going to continue its growth trajectory in the years to come.

It has been established by various research firms that smarphone sales are already overpacing those of PCs, and Gartner estimated that by the end of this decade these devices will be the main gadgets people use to stay in touch. Some 17% of the US population use a smartphone today, and that figure is expected to reach 80% by 2015, according to research firms Frost & Sullivan and Forrester Research.

If that is true, how our digital lifestyles will be like in 2015 or 2020 may be substantially different from today.

Look around you—do you notice that most businesses have made strides in creating their presence in the mobile world? Companies are rapidly setting up their virtual outposts in Facebook and Twitter, and many are already providing mobile applications for their customers to download into their smartphones. It is not difficult to comprehend why. If there’s a way to connect with millions of people via their most personal device and communicate a brand effectively to them at a very low cost, why wouldn’t everyone do it?

“PCs and laptops can be shared among multiple family members or co-workers, but a smartphone is the one connected device that is truly yours. This makes it very, very personal,” said David Goldman, a writer for Fortune. Even laptops are becoming increasingly mobile too. More often than before, our laptops now go where we go, partly attributed by the ubiquitous wireless hotspots in our communities.

According to industry analyst firm IDC, by 2011 there will be more than 1 billion mobile workers. Get yourself a cup of java at your local Starbucks and pay attention to the crowd for half an hour. It’s pretty likely that you’ll see people having discussions with their laptops plugged into a 3G/4G dongle or connected to the local WiFi service.

As I penned this article during my trips to Taipei and New York city, I witnessed a major shift of how people interacted with their mobile devices in airports and on the streets. Never before have we seen so many people travelling with so many types of smartphones, but more importantly, they check their phones almost every 10 minutes. I’m one of them. It’s already a mobile, mobile world and as both software and hardware mature to serve us better, our usage behaviours also evolve at the same time. In a short span of less than two decades, we have gone from voice-only to voice plus multimedia. Now we’re at the crossroad where we see rich content and interactivity with mobile applications moving forward.

We are now in the early stage of the tech world smartphones are going to define. Whatever the future may be, its shift of paradigm is surely going to be tectonic in the context of our mobile digital lifestyle.

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Businesses Going Online

Published in The Sun – 12 October 2010

We witnessed in the past decade how a multitude of IT trends have come and gone, some got really big and stayed and some just perished. mIRC, ICQ, Hotmail, Geocities, Blogger, eBay, Amazon, Paypal, Google, YouTube, Wikipedia, Facebook, Groupon, just to name a few that I have used in the past fifteen years. Most of them are consumer IT and we are about to enter the new decade of how business IT is going to take over the pilot seat of the web.

I know I probably can’t help you break your smoking habit or lose weight, but I’m going to tell you that you’re going to use less and less of desktop software (those installation CDs/DVDs) and eventually move most of your business functions online within the next 5 to 10 years. Business solutions going online is perhaps the biggest IT revolution you will see in the next few years.

Back in the 80s, we used ledger books to keep track of our financials and paper notepads to record information. In the 90s, we experimented with digital applications such as Microsoft Office to get our work done. Then came the millennium, where the Internet propagation started to accelerate in momentum and the term “cloud computing” started to appear in various IT publications. Pause here and google the term if you’ve never heard of it before you read any further.

We shifted our mails online and very soon we started to live-chat online too. We began to transfer funds and pay our bills via e-banking services. Armed with just a keyboard, a mouse and a credit card, stuff that we order online arrive at our doorstep weeks later. We also learned to keep in touch with friends via social networks and broadcast our daily activities to our friends. The evolution of consumer IT in the past decade is indeed a fascinating story to study.

Then it got a lot more serious.

Lets take productivity software for example. In 2005, Zoho.com launched a cloud-based word-processing service and picked up users quickly. Today they offer word-processing, spreadsheet, presentation, note-taking, wikis, invoicing and CRM services and the profitable company now has 3 million users. In February 2007, Google launched GoogleDocs in its effort to present an alternative to Microsoft Office. The once-dominant Microsoft Office’s monopoly suddenly has a serious contender and the bad news (for Microsoft) is: GoogleDocs is free.

Welcome to the era of cloud computing. The recent hardware trends gave you some hints already. Have you heard of netbooks? Chances are, some of you may already have one of those 10-inch “baby laptops” that cost much less and also operate with much less processing power. Those big laptop manufacturers in the States and Taiwan had earlier predicted that computers in the future will have less software locally, and will be connecting to the web to perform most of your daily tasks. Most of the processing power will rest on the central servers up in the “cloud” somewhere, together with the ever-growing stockpile of your work data.

Each day, more and more companies are turning to Internet-based service providers to meet some or all of their business application and computing requirements. Gartner, the world’s leading technology research company, predicted that by 2012 one-fifth of the world’s businesses will own no IT asset. Well, the demand for servers and storage will actually go up, but the ownership of those assets are going to shift to third-party solution providers. This rhymes with Gartner’s projections of how big the cloud computing industry is going to be. In 2008 it was US$47 billion, in 2012 it will hit US$128 billion and the year after breaching the US$150 billion mark. Clearly, we are seeing only the tip of the iceberg.

There are a number of reasons why cloud computing is sexy. Lets go through them quickly:

  • Cloud is convenient. With a username and a password, you can create, edit and share your work data anywhere you are, even without your laptop with you.
  • Cloud takes up much less hardware. As they are not full-scale applications installed locally in your hard drive, you free up your storage space. They also hog less of your valuable system memory.
  • Cloud is cost effective. Proprietary productivity software like Microsoft Office may cost you a few hundred Ringgit for each license, while cloud applications usually start you off free-of-charge, and the fee increases only marginally as you decide to adopt more.
  • Cloud is becoming more reliable. With advanced web software, data backup and security technologies, our data safety has been vastly enhanced.
  • Cloud is flexible. A business can start off with a one-user account and upgrade later or vice-versa, and also pay for only the features it requires.

According to InfoWorld, one of President Obama’s planning agencies, the Office of Management and Budget (OMB), will start mandating in October 2010 that federal agencies not using cloud computing or making cloud computing part of new IT projects to explain why. By fiscal year 2013, the policy will require agencies to provide details and road maps on their plans for adopting cloud-based technologies. We have seen that Obama utilized social media strategy to rally support during his presidential election in 2008, and this jibes with his OMB office’s vision to embrace cloud strategies, even though it may take a long while for every member to fully adopt the cloud.

Yes, there still remains some doubts and questions if it’s the right time for businesses to switch. But history has shown us that whenever it came to a huge change of patterns in Internet trends, we have always taken time to settle in. When we first used emails in the 90s, we refrained from sending personal details like home address and phone numbers. Today we transact with credit cards online. When we first interacted with people online more than a decade ago, we used nicknames. Today we are eager to tell the world who we really are and use our own identities in social media. We’ll always have concerns and take precautionary steps when we enter some uncharted waters.

Our reluctance to accept a new behaviour is simply human nature. Especially if this involves personal information and business intelligence. But based on the observations I outlined in this article, I think the paradigm shift of global business IT is already happening fast now.

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The Internet and Your Privacy

Published in The Sun – 14 September 2010

Some sixteen years ago when I first learned the thrill of using emails, I was excited to log into my email server everyday and sometimes only to find I had no new message for the day. Zero. Nowadays, it is not uncommon to find fifty emails pouring into my inbox every morning with many of them being unwanted guests. Checking my emails frequently entails clicking of the “Delete” button more than anything else while I skim through the subject line of every incoming.

This is only one of the many forms of online privacy issues that the vast Internet population faces today. Online marketers have become significantly more sophisticated. These days, they are armed with strategies spanning from email address databases to social media channels with the ability to mine our demographic data. IT-savvy marketers even build programs to scout the web and compile user information and browsing behaviours, delivering beyond surface-depth understanding of user profiles to advertising firms who are willing to pay lucrative sums for quality leads.

For the example cited in the opening paragraph, unsolicited emails are by nature irritating, and on average it has only a click rate of less than 7%. This means 93% of the recipients, including myself, are getting annoyed every day. But the small percentage of click-through still makes the spamming business a profitable one. Marketing companies are well-paid to study and extract information about our online behaviours and the data they compile helps the advertisers to target their audience more effectively. Online privacy comes in many forms and shapes, and this article seeks to identify a number of them and address some of the measures taken to alleviate our concerns.

In July 2010 a coalition of 38 states in the United States pressed Google to answer for its unintentional collection of personal data through unsecured private Wi-Fi networks from its Street View cars. These Google cars are specially adapted with equipment to take 360-degree street images in various cities around the world to add value to their Google Earth and Google Maps services. Noble intentions, you may say, until someone pointed out that these Google cars were tapping into residential Wi-Fi networks that were not password-protected. Google also admitted in May 2010 that they had mistakenly collected information on which websites the local residents visited and their surfing behaviours.

On the mobile front, we often send personal particulars while booking a vacation or subscribing to an online service. Some location-based services, like FourSquare and Gowalla, publish your location details via a GPS-enabled device to social networks. Because of that, I actually know where some of my friends have visited in the past six hours when in reality we have not seen each other for months. This relatively new trend has, expectedly, raised some eyebrows and in February 2010 the United States Congress added location-based technologies to its List of Privacy Concerns. Indeed, mobile privacy concerns have been building up as fast as it picks up growth momentum, but this does not put the location-based businesses in any bad light. This is evidenced by the US$20 million funding FourSquare received in June 2010, valuing the young company at close to US$100 million.

Research In Motion, the company that manufactures one of the most popular smartphones on the planet, Blackberry, is not spared from privacy concerns too. Stemming from their remarkable success, various governments have voiced their concerns over information security and in recent months we have seen countries like the United Arab Emirates, Saudi Arabia and India announcing potential bans of Blackberry’s services in their territories. Moving forward, RIM may be required to allow these authorities to have access to the messages that pass through their proprietary network in compliance with the authorities’ revamped security and privacy policies. I’m personally a heavy user of my Blackberry Bold and I think it’s a wonderful communications device.

The phenomenal Facebook has been the pioneer in defining how users can have control over the information they put online. There were reported cases where accidental exposure of one’s private life resulted in some relationships being damaged and professional reputations being adversely affected. Facebook was quick to respond by implementing a plethora of updated privacy settings its users can control. The control that we now possess over our information security and privacy, although not perfect, has been vastly enhanced compared to as recent as just two years ago.

Mark Zuckerberg, Facebook’s CEO, has been reasonably receptive to what his 500 million users want and this means Facebook is making serious efforts in ensuring our online privacy issues receive the attention they deserve. He understands that Facebook’s long-term success will probably be defined by how well it protects its users’ privacy.

Jon Fortt, a senior writer at Fortune sums it up well – “Privacy used to be more about seclusion. We closed the bathroom door to get a little privacy. We put locks on our diaries to keep their contents private. In today’s digital world, however, it increasingly means something different: control. For an Internet service, that means giving users the power to decide who sees their data and when. It means giving them the power to take it elsewhere. It means giving them the power to delete it.”

The ironic truth is, the Internet has never been designed with privacy in mind. While it’s true that the only way to ensure online privacy is not to go online, there are still millions of people like me who flock to it every day for one reason or another. The web has become increasingly social and people generally go online to connect and share. The regulatory framework for the public’s protection within the online realm has yet to fully mature, but it is progressing in the right direction.

As you can see, the Internet really is an awesome arena to seek information and to interact with other beings. At the same time it can be quite a terrifying place where information about who you are and what you do floats around the digital universe waiting to be picked up by some third party. As a result, online privacy is indeed a growing concern for many.

Your privacy is an asset. Take good care of it.

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Social Media and You

Published in The Sun – 10 August 2010

A few months ago one of the most amazing events in the realm of technology industry occurred. In the week of March 16 we saw Google’s overall traffic being overtaken by Facebook, the six-year-old online social media company.

Now you may ask, what’s the big deal about it?

Over the past one-and-a-half decades, top web traffic spots have always been occupied by search companies. Altavista, Yahoo!, Google and some. The reason to this is simple. Search has been pretty much the first port-of-call for Internet users every time they go online to seek information. There was no other destination having a more prominent online significance than an effective search engine. We therefore depended heavily on the help of search to shed light on where to get the information we want. We still do. In our world where we are always bombarded with more information than we can absorb, search helps us to separate the wheat from the chaff. Hence the natural consequence for search engines to command such high traffic rankings.

How things have changed. For the first time, a new genre of business has completely turned the table and search is no longer the only dominant king of traffic in the online world. Social media has now matured into the mainstreams. Not only Facebook. We also have Twitter, YouTube, Flickr, Digg, FourSquare, MySpace, and too many more making attempt to steal time from us every day. In fact, for many of us, some of these social applications are already closely knitted into our digital lifestyles.

My recent observations revealed that it can be a double-edged sword. How? BP’s recent oil spill news was vastly propagated by social media and ironically the company is also using it in an attempt to repair image wreckage; President Obama’s 2008 campaign garnered massive support via social media; YouTube and Twitter catapulted the 16-year-old Justin Bieber to stardom in less than a year and he now has a record label contract and touring the world for concerts – the list is long but you get the gist of it.

All these point to one thing: Social media is not a fad. It is the next biggest phenomenon after search. The leadership expert, Robin Sharma mentioned in his book The Greatness Guide that “one of the deepest needs of human being is the need to belong. We are happiest when we feel connected to others.” Couple social media with the power of mobility and we end up with the most disruptive shift of paradigm in the Internet history.

In order for us to appreciate this pattern better we need to look at how the web has evolved and more importantly, how our behaviours have changed in the process of adapting to the ever-changing web culture. Loosely speaking, the Internet is divided into three distinctive stages over a span of 20 years. In the 90’s the web was growing up in its infancy which we saw it grew from virtually non-existent to about 5% of global population gaining access to it – mainly in the forms of personal and business websites that offered presentation of information and basic multimedia.

Next we entered the second era which we also called it Web 2.0, and as of current the figure has ballooned to about 26% of global population having access to it. In this stage, we have seen tremendous progress in consumer IT, with innovations in both search and social media being especially evident. The psychological behaviour of online population has also evolved from being defending to embracing change. A case in point was just a few years ago we refrained ourselves from buying online with credit cards, today we transfer funds and buy vacations using mobile phones. This was the era where innovative minds are given the power of leveraging: if you have a product people want, you can shoot for the moon overnight.

Let’s take a look at a few case studies in the second era of the web. Guy Kawasaki, a celebrated venture capitalist from Silicon Valley, is a thought-leader in the social media industry. He shared in one of his articles as early as 2006 that social networks will succeed because of five reasons: basic human needs to connect and share, enhancing people’s knowledge, online identity and social media’s viral nature. The past five years have validated his opinions and today it is a no-brainer to see these as the fundamental pillars fueling the exponential growth of social networks. A game-changer for the social media industry was when Facebook introduced the then-controversial Newsfeeds feature in September 2006, which we now depend on heavily to know what our friends are up to every day. For the most of us, it is a simple yet uber-effective way of keeping in touch without much effort.

Starbucks is another story-of-the-decade to highlight: with more than 10 million fans on Facebook and close to 1 million followers on Twitter, one can only imagine how powerful a media position they hold. MyStarBucksIdea, a widely-acclaimed social media strategy Starbucks pioneered in March 2008, allows the company to listen to the grounds and respond to their customers in an agile manner. Success stories of how social media has transformed not only private users but also how companies conduct their businesses continue to surface, and Forrester Research, a global independent technology and market research company, expects interactive marketing spend to exceed one-fifth of global marketing spend in 2014. That means an estimated US$55 billion will be moved from traditional advertising to online advertising, and social media is going to play a major role in that paradigm shift.

We are now in the third wave. Over the years, mobile communication technologies had evolved. We have gone from the SMS era to the video era and this has resulted in gradual migration of desktop applications to the mobile environment. One of the key factors that has enormously enhanced mobile desirability is instant gratification. You can social-network on-the-go now, check and transfer funds anytime you want on your mobile phone, receive news feeds of your choice as soon as they become available and it is exciting that we are only seeing the tip of the iceberg on the mobile front.

Some critics argue that the trend may bring adverse effects to our social lives. For instance: if people spend too much time checking profiles and commenting to posts online, physical face-time among individuals will dramatically reduce and that may not be healthy for the real world. I don’t know if I can agree to that. Flat televisions are getting more affordable and packed with more pixels, but the cinemas have never been more packed. Going to the cinemas is an experience that has a social component which cannot be replaced by your latest home systems. At the local Starbucks where I’m writing this article, the baristas have not stopped serving coffees in the past few hours. You see people hanging out and laughing with their friends here, some with laptops where you can see them googling and facebooking, and the scene depicts nothing unhealthy of our real world social activities. No matter how we have advanced in our digital worlds, twenty years after the advent of the Internet, there’s still nothing that can closely replicate the physical social interactions that we need.

My guess is most of the readers of this article would have lived through the era where our web transformed since the 90’s to the current state. We are now mostly all connected without connecting, and that we are aware of our friends’ activities in their lives without literally keeping in touch, and some businesses too have leveraged on the power of social media. What can we expect moving forward from here? Convergence of technologies, or in layman terms “everything coming together as one”, will continue to change our digital lifestyles with significant consequences. As our social connectedness expand like never before, our social behaviours evolve according to peer effects and societal advancements in our day-to-day life. My dad illustrated this beautifully when he went from asking “Where is the START button in Windows?” some years ago to saying “Forward it to my Gmail.” weeks ago. It’s not counter-intuitive to say that it will only be a matter of time to witness more non-tech-savvy dads and moms surfing on iPhones and Blackberries and adding their kids on Facebook as their friends.

Welcome to the new age of social computing.

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